“By 2019, IT service desks utilising machine learning enhanced technologies will free up to 30% of support capacity,” a Gartner study poses. Additionallly, Edward Carbutt, Executive Director at Marval Africa, believes the features that machine learning introduced will also add a tier of intelligent automation to traditional IT service desks. This will aid decision-making, enhancing staff productivity and opening up a level of smarter self-service for the end user. “The faster networks become, the more data is consumed and generated,” says Carbutt. “In today’s digital world, with its fast networks and constantly evolving technology, information is being accumulated at a rapid pace. This poses challenges for IT Service Management (ITSM) teams, who are inundated with enormous data streams,
MYDAWA, Kenya's e-health platform, now has more than 30,000 registered users who are easily purchasing authentic medicines and wellness products online. “MYDAWA is proud to be a formidable force in disrupting Kenya’s healthcare industry through innovation. The company is anchored on privacy, convenience and guaranteed quality as part of its promise to service delivery," said MYDAWA Managing Director Tony Wood, He added that the steady rise in users was driven by rising healthcare costs, an increasing value conscious customer and negative patient experiences reported in Kenya. The firm has also embarked on various digital campaigns to acquire users to its platform. The MYDAWA also aims to tackle the counterfeit drugs/products issue in the market since the entire supply chain p
Ejenzi.co.ke, an online platform allowing users to buy and, or sell construction materials online and have them delivered to their clients doorstep has been launched in Kenya to take the country’s construction industry online. Founded by Seth Mundhe, a 31 year old entrepreneur based in Nairobi with a background in project development, planning and management in the construction industry, Ejenzi is coined from E short for eCommerce and Jenzi, a Swahili word meaning construction. The founder says he was inspired by Amazon’s efficiency while staying in the US and he quickly saw how a similar platform could help streamline Kenya’s construction industry. “I experienced first-hand the challenges and complications in procuring the right products and services in the right quantities as and
The Boda Boda Safety Association of Kenya is joining the on-demand economy with a new app dubbed Juu Boda as Sendy, SafeBoda and SafeMoto mull major entry into the space too. The riders also expect the app to help them bring in the much needed disclipne and safety into the motorcycle industry just hours after being banned from operating in Nairobi’s CBD. According to the National Chairman of the Association Kevin Mubadi,“From the comfort of your seat, you will be able to order a ride, get courier services and enjoy the convenience. We will structure the industry, introduce Sacco’s, financial institutions etc to change it.” The group also aims to work with the National Health Insurance Fund (NHIF) to cover its members to help fight chronic unemployment. The group said Kenya has app
A mobile phone app, which has been developed to make high-quality maths education free and accessible to students from various socio-economic backgrounds, will be launched in South Africa in April 2018. Open Omnia is a web-based programme which aims to assist students who struggle with mathematics to better understand the subject by breaking down the formulas and providing step-by-step illustrations for mathematical equations. The web app is available at openomnia.com and creator, Lloyd Gordon from Kwa-Zulu Natal is working to extend the web-based programme to an app for smartphones and tablets to enable accessibility to a larger group of people, thus benefiting more recipients. How it works is that students type in a mathematical problem and the service returns a step-by-step...