Lack of technology could paralyse your business

According to the Connected Worker survey carried out by Deloitte, 44% of workers cite issues with technology as a critical reason they waste 10 minutes in every hour, with over 80% stating they use their own personal digital technologies to compensate.

“Our research has found that the majority of workers are both willing and able to use more technology at work,” explains James Yearsley, lead services partner at Deloitte. “While employees are using personal devices to increase their productivity at work, they only gain the benefits if their employer links the devices to the company systems.”

There is little doubt that technology can have a transformative impact on a business. Fast and efficient access to information is vital. Communications can be revolutionised with the latest mobile digital devices. The cloud can offer businesses new opportunities to evolve their processes and create a new dynamic environment for workers and customers alike.

Many businesses though, just make do with the systems they have. Data is locked in isolated silos that hides its value and potential.

Indeed, IDC surveyed business leaders and discovered over a third of workers struggled with basic administrative tasks, which had a significant impact on their core job function. Today, according to research from TomTom Telematics, 32% of businesses still use paper to store sensitive information with over half (53%) still using standard spreadsheets. Sound familiar?

The paralysing tech landscape

Businesses can often seem to be teeming with technology. The reality can frequently be somewhat different with critical systems still running on outdated hardware using software that has not been kept up-to-date.

Last year’s data breach at Equifax that exposed millions of people’s personal information could have been avoided if the company had kept its software updated with the recommended security patches. The software they were using had well-documented security weaknesses.

It was a harsh lesson in what can happen when a business relies on outdated systems. Unfortunately, last year’s OS Adoption Trends survey from Spiceworks revealed that over half (52%) of businesses are still running Windows XP, even though official support from Microsoft ended in 2014.

That said, considering new technologies is a complex process, and the diverse landscape that presents itself can cause paralysis. It can be difficult to not only make the right choices but also manage the fear of buying the wrong technologies for their needs.

There can also be a nagging doubt whether an investment in technology would actually deliver any tangible benefit. Again, Deloitte examined this question in a survey last year, finding that although 71% of respondents believed new communications systems would improve their personal productivity, only 47% thought overall productivity would be enhanced.

The suggestion is that merely buying new technology without the education and support necessary won’t deliver the improvements business owners expect. Read more

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