Mobile service provider undergoes a network breakdown that affects millions

Customers of the biggest telecom firm in the region, Safaricom, were unable to make calls on Monday, April 24, after the company experienced a technical fault on its network.

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The outage on the Mobile service provider services were disrupted countrywide following the glitch that affected all its voice calls, SMS, internet connectivity and the popular mobile money transfer M-Pesa.

The technical problem affected subscribers countrywide with the company saying it is working to resolve the issue. “Sorry we are having a slight technical fault with the network services countywide but the issue is being resolved,” the company posted on its Twitter account.

Data from Communications Authority of Kenya shows that Mobile service provider has the highest number of mobile subscribers with 26.6 million customers. Accoeding to safaricom’s report, Mobile penetration in Kenya now stands at 89.2% as at 31 March 2016 with Safaricom having a subscriber market share of 65.6% (January – March 2016 Communications Authority of Kenya Sector Statistics Report). Our market share reduced partly due to a change in internal reporting policy which aligned our customer number reporting methodology to that of our competitors.



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