Founded in 2012 by co-founders Bodunrin Yekini and Olanipekun Tosin while we were final year students at the University, Hovatek is an online or remote tech support platform where any device user can easily and conveniently get solutions to device problems or questions.
The two co-founders say the platform has detailed tutorials and videos (spanning across many common device issues) which visitors can easily follow in fixing even the most difficult device issues on their own.
In a case where a device user encounters difficulty finding or following a tutorial, we have an experienced Support Team always on ground to help out.
The site has Instant Messaging Service (IMS) to enable device users chat with a Hovatek Representative in real-time via their favorite chat messengers like Facebook, Twitter, Telegram and website’s inbuilt Live Chat feature.
The site also has Live Remote Assistance Service (LRAS) to enable us remotely connect to and fix device software issues without needing any physical access. The firm can also fix mobile phones which won’t even boot at all (due to software issues) by connecting to a nearby PC.
The Hovatek Forum is an active community where its Support Team provides free step by step support to device users who post their device problems or questions
According to Bodunrin Yekini, “What this means is that you can get your device problems resolved from the comfort of wherever you are without necessarily needing to pay or spend anything other than your internet data. We are bringing education and convenience into a secretive and exploitative device repair niche.”
Yekini says a good number of device issues can be resolved by the owner if given the right instructions. Even when one seeks external help, they tend to make some wrong assumptions. For example, you might assume that an engineer who has a shop in Computer Village would be experienced since the place is a hub for Tech.
The firm says the’re convenient and save the users time, stress and money one could expend on taking their device over to a repair center for an issue one could resolve on their own if taught how to.
With us, you only need to visit a repair center for major issues says Olanipekun Tosin. Users don’t always have to pay though it has a paid Private Support option, our Free Support is a viable alternative because all our Tech. tutorials and videos are freely accessible with Representatives available to provide online assistance.
“We wanted to make getting solutions to device issues or questions cheaper and more convenient for device users. From the novice who has a hundred and one questions which nobody around is patient enough to answer, to the Tech. enthusiast who wants to learn a lot about devices and resolving issues, to the worker / parent / student who doesn’t have the time to keep visiting repair centers, to the expert who wants to stay updated on latest trends.. We aim to make the quest a pleasurable one for all,” said Tosin.