The remodeled shops will work as pick up points if for the Masoko if consumers choose. At the moment, delivery for Masoko is being done by Wells Fargo and Sendy.
The first of its remodeled shop include the Village Market Safaricom Shop, which has been refitted to provide an immersive customer experience around connected and smart home solutions. The telco also refurbished the Kitui shop to meet an increasing appetite for smartphones in Kitui County.
“Kenyans are embracing an increasingly digital enabled lifestyle driven by growing smartphone uptake, advanced 3G and 4G networks, and smart, connected homes. Our investment in these new Safaricom Shops will go a long way in meeting these emerging customer needs within a fast evolving technology landscape,” said Joseph Ogutu, the firm’s Director – Strategy.
The firm announced today during the launch of five new shops in Nairobi that aim to cater for the rising demand. The new Shops will grow the footprint to 48 across the country, with more than 10,000 customers visiting a Safaricom outlet every day. The growing customer footfall is largely driven by demand for 3G and 4G smartphones, and for M-PESA services.
Safaricom has also launched eight care desks that will supplement the Nyahururu and Greenspan Mall shops. The care desks will be located at Safaricom Dealers in Nyahururu, Kinamba, Rumuruti, and Ol-Kalau in Nyandarua and Laikipia Counties, and Donholm, Kayole and Pipeline in Nairobi County. The care desks are staffed by Safaricom employees and allow customers to access personalized services including M-PESA statements, without having to visit the shops.
In Nairobi, a new Ronald Ngala Shop will serve customers in the Central Business District while the Greenspan Mall Shop will serve customers in Donholm, Kayole and the Greater Eastlands region. A new Nyahururu shop will cater to customers in Nyandarua County, Laikipia West and Samburu Central Sub Counties.