Safaricom subscribers were not pleased with the Networks’ shortcomings during the weekend. The telecommunication subscribers could not use the popular M-pesa services or make calls. Data service was also affected cutting many from online communication and transactions. Safaricom did acknowledge the problem without mentioning the root cause.
Other services affected included the internet, which blocked thousands from accessing services online or communicating through the popular social media platforms such as the WhatsApp, Facebook, Instagram and twitter.
“We are experiencing intermittent network challenges affecting several services in our network including voice and data for some customers. We are working to restore all services as soon as possible,” reads a statement from Safaricom Plc.
According to statistics from the Communications Authority of Kenya Safaricom accounts for 56.8 per cent of all calls that Kenyans make within the country.
Kenyans being Kenyans, they took their frustrations on the different online platforms, Twitter being the common one, some being funny. According to statistics from the Communications Authority of Kenya Safaricom accounts for 56.8 per cent of all calls that Kenyans make within the country.
Service outages are increasingly putting telcos at the risk of penalties from the Communication Authority of Kenya (CA), which is permitted by law to sanction any telecommunication company that inconveniences customers through service outage as a result of omission on its part.
The Communications Authority (CA) is investigating the glitch and Safaricom is likely to be fined should the outage be deemed to be the product of omissions by the firm.
“The authority will certainly investigate and seek to know the cause of the downtime,” said a source at CA.
The firm did not specify the exact cause of the outage in a day when its subscribers expressed their displeasure via social media.
Luckily, the services were back to operation by Sunday afternoon.