Samsung has announced a release of a software update that will kill all the U.S Note7 phones to increase the refund and exchange program. This step is aimed at eliminating all the Galaxy Note7 smartphones in the market.
In a statement, Samsung noted that Consumer safety remained their highest priority and they’ve had overwhelming participation in the U.S. Note 7 Refund and Exchange Program so far, with more than 93 percent of all recalled Galaxy Note 7 devices returned.
According to an image of an alert obtained by The Verge, a Note 7 user was told: ‘As of December 15th, Samsung will modify the software to prevent the Galaxy Note 7 from charging. The phone will no longer work’.
Samsung stated, “As part of our absolute focus on customer safety, we are rolling out a new battery software update to all remaining Galaxy Note 7 devices in Europe from 15th December that will limit the maximum charging capacity of the devices to 30 per cent.” This new battery software update is specifically designed to reinforce to the remaining minority of customers to immediately replace their device via their local Galaxy Note 7 Replacement Programme.
Samsung is offering incentives, of up to a $100 bill credit from select carrier or retail outlets if a user exchanges their Galaxy Note7 for another Samsung smartphone. Those that have already exchanged their Galaxy Note7 device for another Samsung smartphone, will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 their previously received.