SEACOM has been experiencing a service-affecting outage on the SEACOM Subsea Cable System. The marine fault is located slightly west of Djibouti in the Red Sea and occurred on the 8th April 19:00 GMT. As a result, some Zuku Fiber customers have been experiencing internet service disruption when loading some internet sites.
However, the submarine cable operator has been able to activate additional diverse capacity to its network today and as a result are starting to provide linear transmission customers with restoration capacity on a first come first serve basis. All customers whose service is being restored are being contacted directly to advise them of the status.
According to SEACOM, the impact of the incident is that all linear transmission traffic on the east coast of Africa to and from Europe was to be affected. Customers with IP or other managed network services remained unaffected but were to experienced higher latencies with possible degradation of service, as traffic was predominantly routed over SEACOM’s WACs transmission links on the west coast of Africa, as well as on SEACOM’s network to Asia gateways.
The submarine cable operator has also augmented its managed services platform with additional links so as to alleviate congestion and improve latency, as traffic on this platform has spiked due to the marine outage on the SEACOM Subsea Cable.
Most Zuku customers are already experiencing significant service quality improvement. As per SEACOMs advise full service restoration is expected to happen on 2nd May 2017. Repair vessel permits have been obtained which will allow for SEACOM’s repair vessel to arrive at the repair site on the 30th April and the tentative repair date is the 2nd May.
Due to the nature of the activity, which largely depends on weather and other sea conditions, the repair window may vary. Some of the affected customers includes the home of entertainment and communication brand ZUKU, the Wananchi Telecom Limited