Safaricom eCommerce platform, Masoko, has been revamped and the company announced the change today via Twitter. The revamp consists of a number of changes which includes a new logo and a new user interface that feels more intuitive than the previous design. Last month, Safaricom decided to remove 3rd party vendors from its platform which led to the platform feeling quite bare. It felt like an online Safaricom shop in that you were left to buy smartphone or smartphone accessories sold by the company. In the revamped interface, the still sell phones and accessories. Both product categories are pretty limited in their content. They still sell the iPhone 6S which was released in 2015 alongside the newer Android phones that were released in 2019. The accessories tab includes such th
Safaricom subscribers were not pleased with the Networks' shortcomings during the weekend. The telecommunication subscribers could not use the popular M-pesa services or make calls. Data service was also affected cutting many from online communication and transactions. Safaricom did acknowledge the problem without mentioning the root cause. Other services affected included the internet, which blocked thousands from accessing services online or communicating through the popular social media platforms such as the WhatsApp, Facebook, Instagram and twitter. “We are experiencing intermittent network challenges affecting several services in our network including voice and data for some customers. We are working to restore all services as soon as possible,” reads a statement from Safaricom Pl
Safaricom has today announced a new type of data bundle that do not expire which is a feature users have been waiting for so long. This comes after Kenyan telcos Safaricom, Airtel and Telkom Kenya were sued over expiry of data and loss of unused Internet bundles. Most recently, the Ghanaian Ministry of Communication in a letter dated October 9, directed all Telecommunication operators in the country to stop the expiry of voice and data bundles purchased by consumers. “All unused data and voice bundles purchased by subscribers that has not been used must not expire and must be rolled over with the next recharge,” read the letter by Ghanaian Ministry of Communications. You can buy these ‘no expiry’ bundles from mySafaricom app or by dialling the usual *544#. You need to update the mySaf
Safaricom, Airtel and Telkom Kenya will be required to split their telecommunications business from their mobile money transfer and lending units if a Bill set to be presented for debate in Parliament is passed into law. The Kenya Information and Communications (Amendment) Bill 2019, which is sponsored by Gem MP Elisha Odhiambo, is seeking to compel mobile phone companies to form separate arms to manage any other business they engage in outside telecommunications services. In a move that could complicate the business environment for the telcos, the Bill says they will have to apply for licences "from the respective regulators of any industry or sector ventured into". They will also be required to "legally split or separate the telecommunciations business from such other business. ...
Nairobi, Kenya – Jun 18 – Safaricom (NSE: SCOM) has today announced the availability of its “Reverse Call” feature enabling its more than 31 million customers to pay for calls for loved ones. The service enables a caller to transfer the cost of a call to the receiver by adding ‘#’ before the number they are calling. For instance, to transfer the cost of the call to 0722000000, a customer will dial #0722000000. “At Safaricom, we maintain our commitment to always provide our customers with relevant products in line with their needs. This innovation is in line with this commitment and has been tailored to mirror the relationships between our customers with a goal of empowering them to always remain connected with their loved ones,” said Sylvia Mulinge, Chief Customer Officer, Safaricom.