This follows complaints from clients and riders going as far back as 2016, with the latest allegations on sexual harassment leading to the firing of 20 employees as reported this year.
The new rules, published for the first time ,explain why riders can lose access to Uber.
“Those under the age of 18 can take an Uber with adult supervision, but cannot have an account themselves. Parents or guardians need to accompany children at all time,” the policy states. “Going forward, if Uber finds that an unaccompanied minor is the account holder the account will be immediately deactivated. If the company finds that the rider is under the age of 18 but the account holder is a third party that is over 18, it will remind the account holder of Uber’s policy and deactivate their profile after a second warning.”
According to the Star, these new guidelines aim to provide guidance on how drivers and riders should behave and treat each other during a trip.
A second notable rule introduced in the policy is the “no sex” rule which begs for riders and drivers to give each other space and not engage in sexual conduct.
Unruly behavior such as damaging the vehicle, using bad language, being aggressive, a racist or discriminatory can also get a rider banned from using the app.
The policy outlines allegations involving a serious offense such as violence, sexual misconduct, harassment, discrimination, or illegal activity the account of the guilty party will be deactivated and authorities will be notified.